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If
you don't find the info you
need on this page, please
please please call us toll
free at 1-866-575-BABY - we
DO want to help your baby!
Here
are frequently asked
questions:
how
much is the shipping charge?
when
will my order be shipped?
when
will my merchandise arrive?
how
do I order online?
what
is your return policy?
is
it safe to use my credit
card on the internet?
do
I have to pay sales tax?
how
do I order products?
is
gift-wrapping available?
what
are Slumber Sounds' terms of
use?
do
you accept international
orders?
how
much is the shipping charge?
We
use flat rate shipping, so
your cost is the same no
matter how many items you
order. You know exactly what
it will be - there are no
shipping cost surprises at
Slumber Sounds.
Simply
choose one of these three
ship methods when you
checkout . . .
1. U. S. Post Office
First class Mail
(5-7 business
days)
$4.95
2. U. S. Post Office
Priority Mail
(2-3 business
days)
$6.95
3. United Parcel Service
Ground
(2-7 business
days) $12.00
U.
S. Post Office options apply
only to U. S. addresses.
UPS
ground option applies only
to continental US addresses.
If you live in Alaska,
Hawaii, or Puerto Rico, we
will send you a UPS 2nd day
air shipping estimate for
your approval before we ship
your order or charge your
credit card.
We
also ship internationally;
if you're outside the U. S.,
see your shipping
information at the bottom of
this page.
In
our experience, USPS
Priority Mail is
your speediest, "best
value" shipping option.
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when
will my order be shipped?
If
you order by 3 PM Pacific
Time on a weekday, we'll
ship to you that same day.
Otherwise, we aim to ship
all items on the next
business day.
95%
or more of the time, we meet
these deadlines.
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when
will my merchandise be
delivered?
The
Post Office estimates 5-7
business day delivery time
anywhere in the United
States for First Class Mail,
and 2-3 business days for
Priority Mail. So, if you
need the products ASAP,
choose Priority Mail.
As
to UPS, We ship from central
Washington. So your UPS
package should arrive within
2-7 days, depending on your
distance from the Pacific
Northwest.
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how
do I order online?
For
each product you like, click
the "Add to Cart"
button. This keeps your
choices in a special place
(called a Shopping Cart)
while you're shopping.
Placing
items in the cart isn't the
same as purchasing; NOTHING
IS BILLED TO YOUR ACCOUNT
when you add or remove items
from the cart.
To
see your choices, click
"View Cart" button
at top of any page. You can
add or remove items from
your cart at any time.
When
you're done shopping, click
"View Cart"
button, then click the
"Check Out" button
at bottom. Fill out your
information, including any
gift wrapping instructions.
The whole process takes only
a few minutes.
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what
is your return policy?
Purchases
may be returned within 14
days of the date you
received your order. All
returned items must be in
unused condition in the
original unopened packaging
(excluding gift packaging)
for a complete refund,
excluding shipping charges.
Merchandise
must be returned within 14
days of your delivery date.
Beyond that point, we cannot
accept returns. Slumber
Sounds is not responsible
for shipping charges on
returned items - such
shipping charges are your
responsibility.
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is
it really safe to order over
the internet?
We
share your concern about
security: if ordering
systems aren't secure then
Slumber Sounds (or any
internet business) simply
can't function. We protect
you with industry standard
128-bit SSL encryption,
using the secure servers at
Yahoo!
Encryption
is used whenever you send us
your information. Look at
the bottom of your screen as
you type - you'll see an
unbroken key symbol (or a
lock symbol, depending on
your browser). This means
your data is being
automatically encrypted as
it's sent. The technology
works - we've never had a
case of stolen information.
Not one.
We
do not charge your card
until your order is shipped.
All credit card orders are
subject to approval and
verification by the issuing
bank.
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do
I have to pay sales tax?
We
charge 8% sales tax on all
orders that originate in the
state of Washington.
Otherwise, you pay no sales
tax.
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how
do I order products?
We
have two ways to order.
1.
For fastest service, order
by telephone. Have your Visa
or Master Card card handy,
then call us toll-free at
1-866-575-BABY. We're around
from 9 AM to 4 PM, west
coast time.
2.
You also can order using our
Yahoo store. Look for the
"Add to Cart"
button on a product page;
click it to send your order
via secure servers.
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is
gift wrapping available?
Yes,
and it's completely free.
If
you're going to a baby
shower, or want a nifty
present for your new
grandchild, here's the
hassle-free way to
personalize your gift.
As
you type your information on
the order screens, you'll be
able to enter a personalized
message. We'll handwrite the
message on a nice card,
enclose it with your order,
and gift wrap everything
with a baby-themed paper. Of
course, there will be no
receipt in the package; just
the products and your
card.
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what
are Slumber Sounds' terms of
use?
The
information and/or products
offered on our site are not
intended as medical or
health advice. Always seek
the opinion of a qualified
physician for any questions
you have concerning any
aspect of infant behavior or
health. Nothing in our site
is intended to be used for
medical diagnosis or
treatment. We provide this
site and its contents with
the understanding that
neither Slumber Sounds nor
its affiliates render
medical counsel, treatment,
or any other professional
services or advice. Slumber
Sounds assumes no
responsibility for any
results proceeding from
actions (or inaction) that
you take based on the
content of this site
Your
sole remedy for the use of
this site or the products
sold thereon is limited to
returning your product for a
refund, and/or to
discontinue using the site.
Slumber
Sounds contains reciprocal
links to/from other web
sites. These links are
provided solely for your
potential benefit. Slumber
Sounds does not endorse any
of the products or
information contained on web
sites that link to us or
that we provide links to. We
cannot accept responsibility
or liability for the
content; use, or misuse of
the information contained on
a web site we have linked
to; or the content, use, or
misuse of the information
contained on a web site
that's linked to us. Persons
or entities linking to this
site, and viewers of this
site, are advised that links
are provided with the
understanding that Slumber
Sounds is not the publisher
of the material contained on
the linked sites and that
the person(s) and/or
entity(ies) responsible for
publishing the linked
material will indemnify
Slumber Sounds in the event
of any action arising as a
result of such material
appearing on or via this
site. Slumber Sounds assumes
no responsibility for any
loss, costs, injury, or
damage to persons or
property arising from the
use of any information or
ideas contained on linked
sites.
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do
you accept international
orders?
Slumber
Sounds also ships to U. S.
military addresses, most
European countries, Canada,
Australia, New Zealand,
Taiwan and Singapore - click
here for your shipping
information
If
you live outside the US,
your government may add
taxes, tariffs, duties,
etc. to your purchase
price. We can't be
responsible for such items,
so please speak with your
local customs office if you
have any questions.
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